Terms and Conditions

Linnkristinyoga.com

My terms

  1. These terms

    1. What these terms cover. These are the terms and conditions on which I supply products to you, whether these are services (such as but not limited to in-person or online classes) or digital content (such as but not limited to recorded video classes).

    2. Why you should read them. Please read these terms carefully before you submit your order to me. These terms tell you who I am, how I will provide products to you, how you and I may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact me to discuss.

  2. Information about me and how to contact me

    1. Who I am. I am Linn-Kristin Goldsmith, trading as Linn-Kristin Yoga.

    2. How to contact me. You can contact me by writing to me at linnkristinyoga@gmail.com.

    3. How I may contact you. If I have to contact you I will do so by telephone or by writing to you at the email address or postal address you provided to me in your order.

    4. "Writing" includes emails. When I use the words "writing" or "written" in these terms, this includes emails.

  3. My contract with you

    1. How I will accept your order. My acceptance of your order will take place when I email you to accept it, at which point a contract will come into existence between you and me.

    2. If I cannot accept your order. If I am unable to accept your order, I will inform you of this and will not charge you for the product. This might be because of unexpected limits on my resources which I could not reasonably plan for, because I have identified an error in the price or description of the product or because I am unable to meet a deadline you have specified.

    3. Your order number. You will be assigned an order number when I accept your order and your email confirmation will tell you what it is. It will help me if you can tell me the order number whenever you contact me about your order.

  4. Your rights to make changes

If you wish to make a change to the product you have ordered please contact me. I will let you know if the change is possible. If it is possible I will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If I cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 3- Your rights to end the contract).

  1. My rights to make changes

    1. Minor changes to the products. I may change the product:

      1. to reflect changes in relevant laws and regulatory requirements, for example in relation to health and safety; and

      2. to implement minor technical adjustments and improvements, for example to address defect in the product. These changes will not materially affect your use of the product.

    2. More significant changes to the products and these terms. In addition, as I informed you in the description of the product on my website, I may make the following changes to the product, but if I do so I will notify you and you may then contact me to end the contract before the changes take effect and receive a refund for any products paid for but not received:

      1. Change in spoken language of an online class;

      2. Change in type of yoga;

      3. Change in experience level;

      4. Change of time or duration.

    3. Updates to digital content. I may update digital content, provided that the digital content shall always match the description of it that I provided to you before you bought it.

  2. Providing the products

    1. When I will provide the products. During the order process I will let you know when I will provide the products to you. If the products are ongoing services or subscriptions, I will also tell you during the order process when and how you can end the contract.

    2. I am not responsible for delays outside my control. If my supply of the products is delayed by an event outside my control then I will contact you as soon as possible to let you know and I will take steps to minimise the effect of the delay. Provided I do this I will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact me to end the contract and receive a refund for any products you have paid for but not received.

    3. If you do not allow me access to provide services (in person classes only). If you do not allow me access to your property to perform the services as arranged (and you do not have a good reason for this) I may charge you additional costs incurred by me as a result. If, despite my reasonable efforts, I am unable to contact you or re-arrange access to your property I may end the contract and clause 5.2 will apply.

    4. What will happen if you do not give required information to me. I may need certain information from you so that I can supply the products to you, for example, your address or confirmation have no underlying health conditions which might be exacerbated should you participate in a class. If so, this will have been stated in the description of the products on my website. I will contact you to ask for this information. If you do not give me this information within a reasonable time of me asking for it, or if you give me incomplete or incorrect information, I may either end the contract (and clause 9.2 will apply) or make an additional charge of a reasonable sum to compensate me for any extra work that is required as a result. I will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving me the information I need within a reasonable time of me asking for it.

    5. Reasons I may suspend the supply of products to you. I may have to suspend the supply of a product to:

      1. deal with technical problems or make minor technical changes;

      2. update the product to reflect changes in relevant laws and regulatory requirements;

      3. make changes to the product as requested by you or notified by me to you (see clause 5).

    6. Your rights if I suspend the supply of products. I will contact you in advance to tell you I will be suspending supply of the product, unless the problem is urgent or an emergency. If I have to suspend a subscription for longer than 30 days I will adjust the price so that you do not pay for products while they are suspended. You may contact me to end the contract for a subscription if I suspend it, or tell you I am going to suspend it, in each case for a period of more than 60 days and I will refund any sums you have paid in advance for the subscription in respect of the period after you end the contract.

    7. I may also suspend supply of the products if you do not pay. If you do not pay me for the products when you are supposed to (see clause 11.2) and you still do not make payment within 14 days of me reminding you that payment is due, I may suspend supply of the products until you have paid me the outstanding amounts. I will contact you to tell you I am suspending supply of the products. I will not suspend the products where you dispute the unpaid invoice (see clause 11.4). I will not charge you for the products during the period for which they are suspended. As well as suspending the products I can also charge you interest on your overdue payments (see clause 11.3).

  3. Your rights to end the contract

    1. You can always end your contract with me. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how I am performing and when you decide to end the contract:

      1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get a service re-performed or to get some or all of your money back), see clause 10;

      2. If you want to end the contract because of something I have done or have told you I am going to do, see clause 7.2;

      3. If you have just changed your mind about the product, see clause 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.

    2. Ending the contract because of something I have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and I will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

      1. I have told you about an upcoming change to the product or these terms which you do not agree to (see clause 5.2);

      2. I have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

      3. there is a risk that supply of the products may be significantly delayed because of events outside my control;

      4. I have suspended supply of the products for technical reasons, or notify you I am going to suspend them for technical reasons, in each case for a period of more than 45 days; or

      5. you have a legal right to end the contract because of something I have done wrong.

    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

    4. When you don't have the right to change your mind. You do not have a right to change your mind in respect of:

      1. classes (whether online or in-person) with less than 24 hours until the class is due to begin;

      2. digital products after you have started to download or stream these; and

      3. services, once these have been completed, even if the cancellation period is still running.

    5. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

      1. Have you bought services (for example, online classes)? If so, you have 14 days after the day I email you to confirm I accept your order up until 24 hours before the service is due to begin. After this point cannot change your mind, even if the period is still running. If you cancel after with less than 24 hours until the services are due to start or if I have started the services, you must pay me in full for the services.

      2. Have you bought digital content for download or streaming (for example, a video class)? if so, you have 14 days after the day I email you to confirm I accept your order, or, if earlier, until you start downloading or streaming. If I delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

  4. How to end the contract with me (including if you have changed your mind)

    1. Tell me you want to end the contract. To end the contract with me, please let me know by doing one of the following:

      1. Email. Email me at linnkristinyoga@gmail.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

    2. How I will refund you. I will refund you the price you paid for the products, by the method you used for payment. However, I may make deductions from the price, as described below.

    3. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, where the product is a service, I may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told me you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

    4. When your refund will be made. I will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling me you have changed your mind.

  5. My rights to end the contract

    1. I may end the contract if you break it. I may end the contract for a product at any time by writing to you if:

      1. you do not make any payment to me when it is due and you still do not make payment within 14 days of me reminding you that payment is due;

      2. you do not, within a reasonable time of me asking for it, provide me with information that is necessary for me to provide the products, for example, confirmation of fitness to participate;

      3. you do not, within a reasonable time, allow me access to your premises to supply the services; or

      4. you are unreasonably late to attend or fail to attend the services (for example a class).

    2. You must compensate me if you break the contract. If I end the contract in the situations set out in clause 9.1 I will refund any money you have paid in advance for products I have not provided but I may deduct or charge you a fee up to the full cost of the product as compensation for the net costs I will incur as a result of your breaking the contract.

  6. If there is a problem with the product

    1. How to tell me about problems. If you have any questions or complaints about a product or service, please email me at linnkristinyoga@gmail.com.

  7. Price and payment

    1. Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order.

    2. When you must pay and how you must pay. I accept payment on the website via PayPal (which accepts a range of debit and credit cards). When you must pay depends on what product you are buying:

      1. For digital content, you must pay for the products before you download/access them;

      2. For online classes, you must pay in full in advance via the website before the class start time;

      3. For private in-person classes, you must either pay in full in advance via the website (where available), in person at the time of the class or as directed in my confirmation email when I accept your order (which may be via PayPal link);

      4. For corporate sessions, I will invoice you for the the price of the services when I have completed them; and

      5. For vouchers to be used for services, you must pay in full before you download/receive the voucher via email.

    3. I can charge interest if you pay late. If you do not make any payment to me by the due date I may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay me interest together with any overdue amount.

    4. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact me promptly to let me know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved I will charge you interest on correctly invoiced sums from the original due date.

  8. My responsibility for loss or damage suffered by you

    1. I am responsible to you for foreseeable loss and damage caused by me. If I fail to comply with these terms, I am responsible for loss or damage you suffer that is a foreseeable result of my breaking this contract or my failing to use reasonable care and skill, but I am not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both I and you knew it might happen, for example, if you discussed it with me during the order confirmation process.

    2. I do not exclude or limit in any way my liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by my negligence or the negligence of my employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

    3. When I am liable for damage to your property. If I am providing services in your property, I will make good any damage to your property caused by me while doing so. However, I am not responsible for the cost of repairing any pre-existing faults or damage to your property that I discover while providing the services.

    4. I am not liable for business losses. I will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  9. How I may use your personal information

    1. How I may use your personal information. I will only use your personal information as set out in my privacy policy.

  10. Other important terms

    1. You need my consent to transfer your rights to someone else (except that you can always transfer my guarantee). You may only transfer your rights or your obligations under these terms to another person if I agree to this in writing.

    2. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and me. No other person shall have any rights to enforce any of its terms.

    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    4. Even if I delay in enforcing this contract, I can still enforce it later. If I do not insist immediately that you do anything you are required to do under these terms, or if I delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent me taking steps against you at a later date. For example, if you miss a payment and I do not chase you but I continue to provide the products, I can still require you to make the payment at a later date.

    5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.